Refund & Return Policy

Made-to-Order Products

All our products are made to order, which means each item is specially prepared after you place your order.

Because our products are made specifically for each customer, all orders are final and non-refundable.

No Refunds

Once an order has been placed and production has started, it cannot be cancelled, returned, or refunded.

We do not offer refunds for:

• Change of mind

• Incorrect size or color selected by the customer

• Personal preference

• Delayed delivery due to circumstances beyond our control

Damaged or Incorrect Product

We carefully inspect every product before shipping. If your order arrives damaged, defective, or you receive an incorrect item, please contact us as soon as possible after delivery.

Please email us at abacacarpets@gmail.com with:

• Your order number

• Photos/videos of the product

• Photos of the packaging

We will review the issue and, if it is determined that the product was damaged, defective, or incorrectly sent by us, we may provide an appropriate resolution.

Order Cancellation

As our products are made to order, cancellation requests are only considered before production begins. Once production has started, the order cannot be cancelled.

Contact Us

If you have any questions regarding our Refund & Return Policy, please contact us:

Email: abacacarpets@gmail.com
Phone: 8791817074

Last updated: September 2026

Important: "No refunds under any circumstances" can conflict with consumer-protection laws in some places. The wording above keeps your made-to-order/no-refund policy while still allowing you to address products that arrive damaged, defective, or incorrect.