Frequently Asked Questions (FAQ)

1. Are your products made to order?

Yes. Many of our products are made to order and are prepared specifically after you place your order.

2. How long does delivery take?

Orders are generally processed within 3–7 business days. After shipment, delivery usually takes 7–10 business days.

3. Can I cancel my order?

Because our products are made to order, cancellation is only possible before production begins. Once production has started, the order cannot be cancelled.

4. Do you offer refunds or returns?

Our made-to-order products are generally non-refundable and non-returnable. However, if you receive a damaged, defective, or incorrect product, please contact us so we can review the issue.

5. How can I track my order?

Once your order has been shipped, we may provide tracking information through the email or contact details provided at checkout.

6. What if I receive a damaged or incorrect product?

Please contact us as soon as possible after delivery. Send us your order number and clear photos/videos of the product and packaging so we can review the issue.

7. How much does shipping cost?

Any applicable shipping charges will be shown clearly at checkout before you complete your purchase.

8. Can I change my shipping address after placing an order?

Please contact us as soon as possible if you need to change your address. Once your order has been shipped, we may not be able to change the delivery address.

9. What payment methods do you accept?

Available payment methods are displayed during checkout. You can select the payment option that is available for your location.

10. What if my order is delayed?

Delivery may occasionally be delayed due to the shipping carrier, weather, holidays, customs, or other circumstances beyond our control. If your order is significantly delayed, please contact us for assistance.

11. How can I contact Abaca Carpets?

You can contact us for any questions or assistance:

Email: abacacarpets@gmail.com
Phone: 8791817074

Last Updated: September 2026