Shipping & Delivery Policy

At Abaca Carpets, we carefully prepare and pack every order to ensure that your product reaches you safely and in excellent condition.

Order Processing

All our products are made to order. Once you place an order, we begin preparing your product specifically for you.

Orders are generally processed within 3–7 business days, depending on the product and order volume.

Delivery Time

Once your order has been processed and shipped, delivery generally takes 7–10 business days.

Please note that delivery times may vary slightly depending on your location, shipping carrier, weather conditions, holidays, or other circumstances beyond our control.

Shipping Charges

Any applicable shipping charges will be clearly displayed at checkout before you complete your purchase.

Order Tracking

Once your order has been shipped, you may receive a shipping confirmation and tracking information through the email address or contact details provided at checkout.

Delayed Delivery

While we do our best to ensure timely delivery, occasional delays may occur due to shipping carriers, weather, holidays, or unforeseen circumstances.

If your order is delayed beyond the expected delivery period, please contact us and we will assist you.

Incorrect Shipping Address

Please make sure that your shipping address and contact information are correct before placing your order.

We are not responsible for delays or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

Damaged or Incorrect Product

If your order arrives damaged, defective, or you receive an incorrect product, please contact us as soon as possible after delivery.

Please provide:

• Your Order Number

• Clear photos/videos of the product

• Photos of the packaging

We will review the issue and provide an appropriate resolution if the issue is determined to be our responsibility.

Made-to-Order Products

Because our products are made to order, production begins after the order is placed. Please consider the processing and delivery time before placing your order.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: abacacarpets@gmail.com
Phone: 8791817074

Last Updated: September 2026